We had one of the most frustrating move-in experiences I've ever had. We were relocating from Texas to California, and the leasing office was fully aware of our moving timeline. Despite that, our lease was delayed multiple times over nearly two weeks. Each time we followed up, we were given a different explanation or a new promised completion date. When the lease was finally sent to us, the move-in charges were calculated incorrectly, causing yet another delay. On move-in day, things got even worse. The lockbox code provided to us was incorrect, leaving us locked outside the property for nearly an hour with our moving truck waiting. We repeatedly called the leasing office, but no one answered after our calls were transferred. Eventually, they admitted that the email contained a typo and provided the correct code. When we finally got inside, the lockbox contained only one front door key. There was no mailbox key and no garage opener. A garage opener was eventually provided later that afternoon, but as of today, we still have not received our mailbox key. The property was also not cleaned as promised. The floors were sticky, the kitchen surfaces and refrigerator doors were greasy, and the stove and oven had clearly not been cleaned. We also reported that the HVAC filter in the guest bedroom needed to be replaced, but it still has not been addressed. Mistakes can happen, but what disappointed us most was the repeated lack of preparation, poor communication, and failure to resolve issues in a timely manner. We expected a much more professional move-in experience. What is most disappointing is that these issues were escalated to senior management, yet the outcome was largely the same. When problems continue even after executive involvement, it raises serious concerns about how this property is managed. As of the date of this review, we still have not received our mailbox key despite repeated follow-ups.