Air Max HVAC Inc.
Burbank, CA
Air Max HVAC provides comprehensive heating and cooling services, including repair, maintenance, and installation. They serve residential clients across Burbank, Thousand Oaks, Beverly Hills, and surrounding Southern California areas. With over 80 years of combined experience, they are a Lennox Premier Dealer.
5 Reviews
★★★★★
We worked with them through Lowes. Poor guys were scheduled on the hottest day of the year. The two man team busted their butts getting everything installed, and blowing cool air before noon. Before the day was out the vents had been replaced and insulated. They gave me no hassle moving the soft start power module off the old unit so our Tesla power wall could run our AC, unlike the team we hired from Costco five yeara ago to replace our other unit.
★★★★★
Marino and his crew did a fantastic job installing our new ac unit and furnace. They were on time, very courteous and laid protection down before they started the installation. Very good communication as well. They were finished in about 8 hours with our unit up and running by the time they left.
★★★☆☆
I chose Air Max because of past Yelp Reviews that were largely positive and also because of their affiliation with Lowe’s who offered interest free financing for two years. However, the quality of work was somewhat disappointing and I give them an average rating.
During our in home estimate, the Air Max rep explained to us in detail about the equipment that would be replaced and the amount of work involved. One of the items he included in the contract was a “flat roof pad” on which the several hundred pound HVAC unit would be sitting on.
After the installation of the unit, I checked the work and saw that the workers did not install the “flat roof pad” per the contract. Instead, they placed two 2”x 6” boards (which they found on my property and used without my permission) under the front end of the unit to level the HVAC on the slightly pitched roof. The boards were positioned perpendicular to the direction of rainwater drainage. At the back end of the unit, the metal frame HVAC sat on bare asphalt roofing. Therefore, this several hundred pound unit was installed on my roof with only two points of contact to support its weight and one of these points consisted of a three foot long, 1/8 inch wide edge of metal frame. I showed a photo of this to a licensed roof contractor and he said that was not an ideal situation. Earthquakes, strong winds, and vibration from the HVAC could cause movement and damage the asphalt roofing.
I called Air Max and the workers returned a week later to remedy the install. They installed 2”x4” boards (they brought their own wood this time) and positioned them parallel to the flow of drainage and added vibration dampeners underneath the front end of the HVAC. Since the HVAC was now raised about 1 1/2” with the 2”x 4” underneath it, I checked the main duct connecting the HVAC to the attic opening and saw a 1/2” gap between the duct and the attic opening, a large enough gap for small critters to access. I didn’t want to deal with Air Max anymore so I just sealed the gap with expanding insulating foam.
The representatives and workers from Air Max were courteous and professional and were responsive to my concerns. The Lennox HVAC they installed delivers strong cold / heated air. Air Max also installed new ducts and registers to two of our bathrooms without charge which I appreciated. If you hire them, make sure you check their work and that their work is done to your satisfaction and performed according to the contract.
★★★★★
After almost 18 months and 5 quotes we finally pulled the trigger. AirMaxx! The quotes ranged from $10k to almost $40k. We came up with a plan of what was needed and the scope of work. I couldn’t pass up the financing option from a 3 year no interest to a 5 year low interest. The team was great once they arrived. They explained to us what they will be doing on day one and what will happen on day two. The project went great and I would definitely hire them again! No issues no problems. Keep in mind this was a house built in the late 50’s
Updated April 27: (Read last paragraph) After almost 18 months and 5 quotes we finally pulled the trigger. AirMaxx! The quotes ranged from $10k to almost $40k. We came up with a plan of what was needed and the scope of work. I couldn’t pass up the financing option from a 3 year no interest to a 5 year low interest. The team was great once they arrived. They explained to us what they will be doing on day one and what will happen on day two.
Oh, I especially appreciated being charged for the vent after already paying such a generous amount. And then, naturally, being quoted $12k to replace a single mini split really helped put things into perspective. Fool me once, right? I'll go ahead and pass on that quote.
Highly would not recommend working with Victor after his call and hanging up on me. I made sure to let the office know that I do not want him back on my property... in short they never fixed the vent after waiting for the call all morning on March 26th. (More on Y E L P)
★★★★★
Daniels team was great! They worked efficiently the whole time and very nice/friendly. They made sure everything was connected properly and demonstrated how the units worked before leaving, they cleaned up any mess they had left and put furniture back the way it was, so happy with everything, and would recommend them!