I tried to switch my insurance to Mercury, but they canceled my policy because of the dog I own. My dog is a small, mixed-breed street dog — nothing aggressive or exotic — yet they apparently ran her photo through Google and decided she resembled a “dangerous breed.” This decision seemed completely arbitrary, based solely on an online suggestion rather than any real assessment. I was looking for home insurance, not pet insurance, yet their reasoning ignored that entirely. Their approach made me feel like customers are treated as a privilege rather than valued paying clients. I strongly do not recommend Mercury — save yourself the time and frustration and find a more reputable insurance provider.

Got 6 month insurance for the cheapest around, Mary was honest and had given me a quote over the phone and was charged exactly that when I arrived in person

Disappointed in the over-the-phone service I received from here.. Mary was cutting me off when I spoke and patronized me, refusing to make a change I was asking for without giving me specifics. "I don't want to do this" are actual words she told me. All I wanted was to correct a mistake that listed my sister as the primary driver for my car and me for hers.

Very helpful here, they are very fast and efficient! Been with them since 2005, not one complaint. Joanne is very sweet and always going the extra mile.

I have been going to this place since I was 16 years old, now I have my 16 year old daughter insured here. The best service with the best company.