Jason Martinez was the best at this bestbuy ! He’s very kind, informative and knowledgeable. He helped us choose the best soundbar for our dining room. If you have any questions, come and ask him. Jason deserves a raise !!!

I really appreciate the Geek Squad team here at the Costa Mesa location. They are responsive and helpful. I needed some time-sensitive help with my laptop and asked if they would be able to help me within a few days; they said absoluately, and in fact were done within one day. I can't say the same about another location that I tried where they were unresposive (possibly understaffed) and unhelpful.

Paying for a Best Buy Plus membership clearly means nothing when the company refuses to honor its own customer service standards. I am a Best Buy Plus member and recently purchased a laptop for nearly $2,000. After using it for only two days, I decided it was not the right fit for my needs and attempted to return it according to the return policy. What happened next was absolutely unacceptable. When I brought the laptop back, the employee handling my return claimed there was damage to the screen and refused the return. The most frustrating part is that the screen was not damaged when I brought it in. During the inspection process, the employee handled the device carelessly and then used the alleged damage as the reason to deny my return. Instead of helping resolve the issue, I was simply told to “take it up with corporate” if I disagreed. No effort was made to investigate, document the condition properly, or provide any meaningful customer service. As a paying Best Buy Plus member who has spent thousands of dollars with this program company, I expected professionalism and support. Instead, I was treated as if my concerns didn’t matter at all. A company that sells expensive electronics should stand behind its customers and its employees should be held accountable for how they handle customer property. This experience has completely destroyed my trust in Best Buy. I strongly advise others to carefully inspect and document the condition of any product before handing it over to store employees.

From the moment we walked into Best Buy right before closing, the experience could have easily gone the other way—rushed, transactional, or overlooked. Instead, Nikki completely transformed it. We came in carrying stress and urgency around a necessary return, and she immediately picked up on it. Not just the logistics of the situation, but the human weight behind it. You could feel that she saw the anxiety, the pressure, and the time-sensitive nature of what needed to happen. Without hesitation, she stepped in with calm, effortless energy. No friction. No confusion. Just clarity, kindness, and precise action. She guided the entire return process smoothly and efficiently, making something that felt overwhelming become simple and handled. What stands out most is the level of genuine care. This wasn’t just customer service—it was presence, awareness, and a willingness to truly help someone at the end of a long day when most people would be winding down. Nikki is the kind of person who elevates an entire store experience. Super kind, extremely professional, and naturally composed under pressure. She turned what could have been a stressful last-minute situation into something easy, respectful, and seamless. She absolutely deserves recognition and advancement. Exceptional human being, exceptional service. Truly appreciated.

Best Buy is dangerous… for my wallet! 😂 I walk in “just to look,” and somehow walk out with a new gadget every time. The staff are super nice and always ready to help. Great energy, great deals — I love this place (maybe a little too much)!