I want to recognize two exceptional Best Buy Downey employees, Jesus and Alice, for providing truly outstanding customer service while helping my father and me purchase a new refrigerator. From the moment we arrived, they were knowledgeable, patient, and incredibly helpful. They took the time to explain our options, answer all of our questions, and thoroughly walk us through the delivery process, making the entire transaction as seamless and stress-free as possible. What stood out most was their attentiveness and compassion. During our visit, a store alarm began sounding. My father wears hearing aids, and the noise was extremely uncomfortable for him. Jesus and Alice immediately recognized the situation and promptly had another associate turn the alarm off, showing genuine care and concern for his well-being. Their professionalism, empathy, and dedication to customer satisfaction made a lasting impression on us. This is exactly what outstanding customer service looks like. Best Buy is fortunate to have employees like Jesus and Alice representing the company. Thank you both for going above and beyond we truly appreciate your help and kindness!

Amazing selection and fantastic customer service! The staff here really knows their stuff and helped me find exactly what I needed. I always leave feeling satisfied with my purchases and excited about my next tech adventure!

I recently ordered the DJI Osmo Pocket 3 for quick pickup and chose the Downey location because it was available within an hour—and I’m really glad I did. When I arrived, the store was packed with customers—honestly one of the busiest Best Buy locations I’ve visited in a long time. But it quickly became clear why. Despite the crowd, the staff was incredibly friendly, professional, and efficient. The clerk who helped me greeted me with a warm smile (which feels rare these days) and handled my order smoothly without any issues. She even went the extra mile by asking if I needed a bag or if there was anything else she could assist me with. That level of attentiveness really stood out. It’s not often you find a store that combines high traffic with genuinely great customer service, but this location does it well. I truly hope this Best Buy continues to thrive and succeed—they’re doing things right.

I have visited this location twice now and their employees are far superior than that of the montebello store. "Kassandra" was outstanding in looking up the best choices a laptop and answered my questions and showed me what more the laptop could do. Thank you Kassandra... Thank you Best buy Downey once again you put Montebello to shame.

Luis or whatever his name is off point super rude , he is the manager from my understanding, says he doesn't accept no open box items returns which doesn't make sense because it was bought at a Best Buy location when I have my receipt and all information his customer service lacks the service a person should provide to a customer , he doesn't know how to speak to someone and has an attitude of sarcasm that just makes me want to cancel my acct here . All because of him , that type of customer service is not the one you want to receive when you go to the store , idk how someone with such a bad attitude be in the front when he doesn't know how to treat customers , my review is based on his sarcastic attitude , I explain to him I was talking to a customer service asssociate online and he told me I can go ahead come to this location due to it being closer , and he just kept saying they were in the Philippines , and they are following another script ? So is best buy lying to its customers since they are not going based on their return policy ? Worst service ever don't go for him for help , get help from any other person that can will make you feel welcome and not be using that level of bad sarcasm to a customer Best Buy has to do better with the service I see I am not the only one with a review of bad service complaining about the same manager run away from LUIS this man is RUDE doesn't know the role of being a manager , he just doesn't care I see so many reviews and they are all complaining about LUIS Best Buy has to do something I demand Best Buy to do something for the people because we as customers can't continue receiving this service that is being provided