Our seven year old AC unit stopped cooling overnight. The tech JP came out on a Sunday and was here just a few hours after we called in to White Mechanical’s help line. He identified the issue quickly, had the needed parts on his truck, replaced them, and ahh…the cool air has already cooled down the house several degrees in half an hour.

JP my tech was fantastic. Extremely knowledgeable and helpful . My only issue which is unrelated to the tech was the price. Other bids all came in less and White mechanical was unable to provide any movement on price or pmt opts. In the end my AC is working great and that was my goal.

Called White Mechanical out on Saturday 7/4, technician by the name of Simon came out to check the system in our home which was not turning on. after a few minutes of placing digital gauges on the lines he informed me the issue was low pressure and immediately began upselling an entire system replacement. I told him it would take the landlord a little while to OK an entire system replacement but we would need a temporary fix in the mean time. He told me repeatedly that a $1000 option would buy me a couple weeks minimum so they we could get the new system quoted out and not be miserable. The route Simon sold us lasted less than 12 hours. Had he told me that was even a possibility I never would have spent the money. When I called White mechanical to ask them to send someone out to help us Simon called me back and was less than professional in his attempts to assuage himself of guilt in selling me on something without painting an accurate picture of the potential downside. As of this post, the only contact I received regarding the issue was from Brent Hiles who spent the majority of the call trying to talk me into paying them to replace my system. While White Mechanical may be a decent company they have unfortunately allowed at least one of their field technicians to act in a less than reputable manner and have not done anything to right the wrong. At the very least we should have been refunded for the cost of the materials we were sold under less than honest pretenses.

Joshua ( JP ) was a thorough sales technician in selling us new HVAC. He discovered issues that no prior company had discovered. Install complete and we are set. All issues remedied and system working well! Install crew of Victor and Fong did a good job and were courteous and respectful of our home and cleaning up at end of day.

Update - Sales Manager reviewed our complaint and arranged to install a filter box to allow changing filters in 10 seconds. Google Reviews work to hold companies to the highest standards. Thank you White Mechanical. On March 9th, 2026 White Mechanical installed a new Lennox furnace for us.  We were offered an electrostatic air filter option with the Costco purchase, but we declined that expensive option. The installation proceeded as expected and the installer did a very clean and professional job. However, we asked the installer to demonstrate how to replace the air filter, we were dismayed at the complexity of the replacement.  We must remove the outside cover, then using a special tool, remove the interior cover to access the filter. Then, making sure we do not disturb any of the loose wires nearby, we then remove the filter hold-down bracket with the special tool and swap filters. Then carefully replace all the parts & panels in reverse order until restored. I was dismayed at the complexity of the furnace filter exchange, as the other Lennox furnace we have has a simple door, allowing the filter to be changed in 10 seconds, instead of 10-15 minutes, requiring a special tool. See attached photo.  I must admit it, it was my expectation to receive a simple way to replace the filter with the new furnace, being the best brand on the market with a rather expensive install. White Mechanical offered to install a simple filter box below the furnace, so we can swap filters quickly like downstairs, but the quote was $1,100 more, almost as much as the electronic filter we rejected due to the cost.