Our home sustained significant roof damage during the Santa Ana wind event that ultimately contributed to the Altadena fires in January 2025. Unfortunately, despite a lengthy back-and-forth with our insurance company, we received only a modest settlement toward the cost of replacing the entire roof. As a result, my wife spent considerable time researching roofing companies in hopes of finding a reputable, licensed contractor that could work within our budget. While several of the companies she contacted were professional and courteous, we ultimately chose Prime American Roofing—and we are extremely glad we did. Our Project Manager, Jonathan, worked closely with us and provided an estimate that fit our budget. He was friendly, communicative, and always available to answer questions or address concerns. His team handled all of the necessary permits through the City of Pasadena, making the process as smooth as possible. Most importantly, the roofing crew did a phenomenal job replacing our roof. The quality of their workmanship exceeded our expectations, and Jonathan and his team truly went the extra mile to ensure we were satisfied with the final result. I'm including some photographs with this review. We highly recommend Prime American Roofing to anyone looking for a licensed, bonded, reliable, professional, and customer-focused roofing company.

★★ Substandard finish and no follow-up on a $25,000+ project I hired Prime America Roofing to apply a silicone coating to my flat roof. The project was completed and the roof is sealed, which is the reason this isn't a one-star review, but the standard of craftsmanship fell well short of what a job of this size and cost should deliver. The problems were not isolated; they accumulated across the work, and several caused damage or follow-on issues that I had to resolve myself. The trouble began during application. The silicone sealer dripped onto the ground below the roofline, and I was fortunate to be walking the property at the time, because I was able to wipe the residue away before it set. Had I not been there, it would have dried in place. The application itself was careless: sealer splattered across my skylights (I have the photos to show it), leaving a mess where there should have been clean, deliberate work. Beyond the cosmetic problems, the crew failed to restore key components to their proper positions. The electrical conduits on the roof, which rest on wood blocks, were not returned to their original placement, and as a result the metal conduits became fused directly onto the dried silicone layer. The condensate drainage line for my AC was also left improperly routed; instead of running cleanly from the unit to the drain, it was left hanging, which caused water to back up into the AC unit and ultimately stopped it from working. The detail that best captures the lack of care was my outdoor bathroom sink. The crew used it to clean their painting equipment and left dried silicone lumps caked across the porcelain. It was filthy. The only way I could remove the buildup was to scrape it off with a straight-edge razor. What pushed my rating down further was the absence of any accountability afterward. I notified the job supervisor of these issues more than two weeks ago and have received no response from the company since. A reputable contractor stands behind its work and addresses legitimate concerns; silence after a $25,000+ project is its own kind of answer. I expected professionalism from start to finish: clean application, components restored to working order, respect for the property, and responsiveness when problems arise. What I received instead was sloppy workmanship, preventable damage to my AC system, a cleanup burden left on me, and no follow-up. Two stars reflects a job that was technically finished but poorly executed and poorly supported.

Overall, they did a great job. I worked with Jonathan, and it was a pleasure to see such a hardworking young man—unlike many Gen Zers I know who aren’t as eager to work. He explained every detail of the project to me and kept in touch almost daily. They ultimately replaced all the valleys and flashing and added roof vents. I have a concrete tile roof, and I was pleasantly surprised to find they used the exact underlayment I wanted: Westlake Royal TileSeal HT. It’s the best and most expensive product on the market. I want to give a special heads-up to homeowners who have solar panels like I do. They have a sister company that specializes in solar, and I strongly recommend using them if you’re getting your roof replaced. If you hire an outside company to remove and reinstall your panels, and the roof leaks later, neither side will likely take responsibility. By having them handle both, you avoid that headache and even get a better package deal. As for areas for improvement: Organization: The workers were a bit messy with their tools and materials at the end of each day; they weren't very organized. Pricing: Their quote didn't include the cost of replacing the batten strips. I ended up having to pay extra for those, which felt a bit like a hidden fee. In short, I don’t regret choosing Prime American Roofing.

These guys do amazing work! I hired them to install a new tile roof on my home, and the results are absolutely beautiful. My sales representative, Jonathan, was outstanding—I can’t say enough good things about him. He is extremely knowledgeable, professional, and truly went the extra mile throughout the entire process. I interviewed several roofing companies, and I’m so glad I chose Jonathan and Prime American Roofing. Highly recommend!

We recently had Prime American Roofing replace our roof for our house. It was over 5000 sq ft roof. Jonathan came in with the 2nd lowest bid. Funny enough =, I called the company who had made some repairs 3 years ago to give me the first bid. He came in at the highest of 5 bids. He was $15k higher than Jonathan. Jonathan was punctual, provided quality work and did not upsell us. I am confident if we went with the first bid they would have charged me much more for the extra plywood than Jonathan. I am astonished to have such a great experience with a contractor! I am referring Jonathan to all my friends and family!