Five stars for the exceptional service from Daejan at the Hawthorne Best Buy! August 11, 2026 I came in a bit before closing with a tight deadline to use a gift card and needed a new device, which was honestly a bit stressful. Daejan completely turned the experience around. She was highly professional, resourceful, and took the time to thoroughly explore all the options with me. Thanks to her guidance, I walked out with a Samsung Galaxy Book 6😊. Excellent customer service—highly recommend seeking her out if you need assistance!

Nelson was very patient searching for batteries for 2 remotes which he found. He was professional and handled my requests with kindness and care. Additionally, I did not know I had dropped my credit card. Devan found me and returnrd my card. Thank you both for the great service!

Great service, great price So it seems that chineese cell phones like Xiaomi won't work in the states. We had to buy a new phone to be able to connect. The sales person helped us by introducing a device on sale that was cheaper from all other options, and he did it gracefuly and nicely as possible, he came to help, not to get a sale.

One of the worst best buy’s you could ever go to. The staff are horrible and extremely lazy. No one wants to work and the Geek squad are absolute trash. They are never there and when asked they ask you to come back after 2 hrs with an appointment like they are some doctors and lawyers. I hope Amazon makes you go bankrupt. Edit : Like all the reviews mentioned below, the guy who sits at the front (05/15 at 6pm) complete useless. PLEASE go to the best buy in Torrance instead. They are 10X better. The manager there is amazing. He saw me waiting for the Geek Squad for maybe 2 mins and he made sure have someone take care of me and I was in and out in about 10 mins.

I came to purchase the Apple Watch Ultra 3 and was ready to buy on the spot. A consultant checked availability and told me someone would assist me shortly. Unfortunately, no one ever came. After waiting, I had no choice but to leave — despite being fully ready to make the purchase. This is extremely disappointing. When a customer walks in with clear intent to buy, the least you can do is provide basic service. It reflects poorly on the store management.