Lowe's Home Improvement
Huntington Beach, CA
Home improvement chain for appliances & gardening supplies, plus tools & hardware.
5 Reviews
★★★★★
They have great garden center if you love gardening. A lot of different and new selection. You may found some hidden gems around like this variegated Foxtail fern.
★★★★★
𖤐 @fromloss2legacy710 • @elfstoneandie
May 25, 2026 • Afternoon mission vibes ☀️
Stopped by Lowe’s for what I thought was going to be a frustrating return/exchange situation after buying the wrong size tool online… and it ended up being the complete opposite experience.
Shoutout to Trevor in the tool department—solid energy, no attitude, no runaround, just straight help. Walked in expecting complications, walked out with exactly what I needed, exchanged and corrected with no problems at all. He made the whole process smooth, efficient, and honestly way easier than it had any right to be.
That kind of customer service matters. It’s rare to find someone who actually takes the time to help you fix a mistake without making you feel like it’s a hassle. Super grateful, thankful, blessed for real. The kind of interaction that turns a simple store run into a reminder that good people still exist in retail.
Everything handled quick, clean, and professional. Tool department came through heavy today. Respect to the whole team and especially Trevor for keeping it simple and solid.
Will definitely be back.
— same energy, same gratitude, just appreciation all the way through 🙏
★★★★★
𖤐 @fromloss2legacy710 • @elfstoneandie
May 25, 2026 • 4:57 PM • Afternoon mission vibes ☀️
Huge shoutout to Bunny, Michelle, Jenna, Mike, Alex, and the Lowe’s team for turning what could’ve been a chaotic “why am I holding tools while questioning life in aisle 12” type of afternoon into a smooth, genuinely helpful experience.
Bunny was absolutely outstanding — calm, patient, and immediately helpful when I was clearly standing there in confused NPC mode trying to figure out where I needed to go. No judgment, just clear direction and solid energy.
Michelle made the pickup and barcode process super easy and efficient, even with the slightly hidden pickup area. Once you actually look up like a functioning human, it’s clearly marked and smooth. Jenna was also incredibly helpful and steady throughout the whole process.
Shoutout to Mike for the official ceremonial pliers handoff — felt like a real-world level-up moment in inventory management.
There’s also a real possibility I walked out with pliers slightly more “industrial dragon-slaying equipment” than what my roommate actually needed… so we may have accidentally escalated a simple household fix into a full side quest.
If so:
we regroup, we return, we pivot.
Millionaire mindset.
Even Alex was super helpful with bike parking guidance, which I genuinely appreciated.
One small constructive note: there was a group meeting near the front entrance that, from a customer perspective, felt a bit intense on arrival. Nothing major — just an optics thing.
Outside of that, everything was excellent. Clean store, helpful staff, patient service, and professional energy across the board.
That’s real white glove service.
10/10 experience. Huge appreciation to the Lowe’s team.
𖤐 @fromloss2legacy710 • @elfstoneandie
May 25, 2026 • 4:57 PM • Afternoon mission vibes ☀️
★★★★★
Need help for getting the window frame in my master room. I am lucky to get help from Justin in the window section who is being patient to explain which one fit my window the most, help me do the measurements and guide me which tool I should be buying. Happy for the customer service from Justin in the window section
★☆☆☆☆
Went to the spring event to claim my rewards gift and then shop for some items that I needed for a house project. Decided to get in line for the gift first, and was waiting for my turn with the QR code on my phone ready to scan. The older lady who was scanning the QR codes was SO rude to me when it didn't scan. She literally was holding the scanner in the air like she was fishing, and then had the audacity to say "your account expired". How does a reward email expire? You can have the same account for years as long as you don't change anything in it! She told me to step aside to fix the issue, and I was asking her to scan it again. She told me to "get out of the line, you are blocking the line", so she could continue with the people behind me. Meanwhile, I was seeing her allow people to cut at the front as long as they stuck a phone in her face, since one person of their group was in line while the rest waited at the front with their phones. Might I add this was possibly racially motivated, since I am not Caucasian and the people repeatedly cutting were Caucasian like she was? I refreshed the code just to make her happy and got back in the line, but the second time around she did the same thing and I told her to scan it again. Fourth time later, apparently it scanned and she allowed me to get the spring gift by simply pointing at the table without communication. Definitely will not be back to this location in a long time.