Might as well be a scam. They do not care about anyone they raise their prices as often as possible and auto renew contracts. Soulless company do not use them

Poor customer service, overcharging for slow speeds and unable to get out of contact. No communication about outages, updates or when service will be or is finally restored. Have to send multiple emails to get responses back on simple questions. They recently installed extra equipment, but no idea what it’s for and why it’s necessary. I have been a loyal customer with them for 10 years, but everything has gone downhill the past few.

Avoid Wiline Networks – Unfair Auto-Renewal and Poor Service I strongly advise against using Wiline Networks. Their internet service has been unreliable and disappointing, but what pushed me over the edge was their shady auto-renewal policy. They automatically renewed my contract without any clear notification or easy way to opt out, locking me in against my will. Trying to resolve the issue with customer support was frustrating—long waits, unhelpful responses, and no accountability. It feels like they count on customers forgetting or being trapped by the fine print. If you value transparency, reliability, and fair treatment, look elsewhere for internet service. AVOID WILINE NETWORKS AT ALL COST!!!

Stay away! Run away! ...DO NOT USE THIS COMPANY. DO NOT SIGN A CONTRACT. THEY ARE DECEPTIVE AND PREDATORY IN PRACTICE. TRYING TO END SERVICE WILL BE IMPOSSIBLE. I SIGNED A 12 MONTH AGREEMENT THAT BEGAN TO QUIETLY AUTO RENEW AFTER 12 MONTHS FOR CONSECUTIVE 12 MONTH TERMS. WE REQUESTED TO END OUR AGREEMENT IN DECEMBER OF 2024 DUE TO LEAVING THE BUILDING WE WERE INSIDE OF AND OUR BUSINESS CLOSING. PAUL STEWART AT WI LINE LET US KNOW THAT WE WOULD OWE $4,338.64 TO TERMINATE EARLY. WHEN I EXPLAINED WE HAD NO IDEA WE WERE ON AUTO RENEW AND OUR SMALL BUSINESS WAS CLOSING, PAUL WAS PRETTY MUCH USELESS IN PROVIDING A DECENT OPTION. I WROTE: Up until now we have been happy with WiLine as our internet service provider since 2020. It's unfortunate you want to throw away 4 years of a good business relationship and try to squeeze us for over $4000 as we walk out of the door and have to close our small business. And just to be clear, we are talking about "future" internet service, not a physical item or good. Internet service you are asking us to pay for future use. We have been paying customers since 2020. So over 4 years. And in just the last 2 years, our price has doubled from $270 to $542. We had an email exchange on July 28th 2022 where I said, "Hi Paul, let's do the 12 month option". I was clearly only interested in doing a 12 month option. If I wanted to do a longer term I would selected one at that time. My intent was clearly 12 months. At the time of our agreement in August of 2022, we agreed to 12 months at $270 per month. That is all we intended to sign up for. We figured we were on a month to month after the 12 month agreement. Today I read the agreement and yes it does say "The term of this agreement will automatically renew for successive 12 month periods." There is no breakdown on cancellation options anywhere on the agreement. It does not state how to cancel or that there is an early termination fee or certain amount of days required to terminate. Literally nothing about cancellation or termination. So when were we supposed to have cancelled? After 4 years of being a paying customer, what difference does it make if we would have cancelled in September vs now? WiLine has not put any additional product, resources or labor into this. For example, we had an alarm company, they required 30 days notice, I gave it and we are all done. Simple as that. Why is this any different? Again, no where on the agreement does it state when notice is required. Judges see contracts all of the time and rule in the other party's favor when a contract is unconscionable. So again. August of 2022, we have a 12 month term at $270 per month. By February 2023 it was $293 a month. By February 2024 it was $448 a month. By December 2024 $542 a month. That's a 100% increase in 2 years. Can you explain that? Where on the agreement does it say the rate is subject to increase? I don't see that anywhere. After reviewing the agreement and past bills, it seems we might actually be owed money from WiLine from these unauthorized rate increases. I can't see anywhere on the agreement that says anything about a cancellation policy or that the rate would be increased. Let me know what you are thinking here Paul or if someone else inside of the organization is better suited to deal with this. Like I said it had been a pleasure working with WiLine up until this point. We would obviously prefer to depart from this relationship still wanting to work together in the future but also have no intention of being steam rolled. PAUL SAID: 1. You have the option to keep the contract as is and continue to let bill out as normal until the end of term to avoid any upfront ETF. 2. I would be happy to work with you to relocate the services to a new address where they would be useful at this time if one is one is available now of even in the future. WHY IN THE WORLD WOULD WE KEEP THE SERVICE FOR A BUILDING WE ARE NO LONGER USING AND I TOLD PAUL MULTIPLE TIMES WE HAD NO INTENTION OF RELOCATING.

Horrible horrible company!! Rates nearly doubled in the past 2.5 years. Constant outages, which is a deathblow to restaurants. Last outage lasted a whole weekend! Early termination fee is equal to the regular monthly rate till the end of contract. AVOID AT ALL COSTS