I Just added homeowners, earthquake, and umbrella coverage thanks to the patience and assistance exhibited by Connie Velasquez! I had a long list of questions and she answered them all very thoroughly and professionally… definitely some of the best customer service I’ve experienced in quite some time. I’m a very pleased Mercury Insurance and AIS customer as a result.

I have had an excellent experience with AIS Insurance. They have provided reliable coverage for both my business vehicles and my photography, videography, and livestream services. Their team has been professional, responsive, and helpful whenever I have had questions or needed assistance. I also appreciate how easy it is to obtain a Certificate of Insurance (COI) when required by wedding venues and event coordinators. Their coverage gives me peace of mind, allowing me to focus on serving my clients and capturing their special moments with confidence. Overall, I highly recommend AIS Insurance to anyone looking for dependable insurance for their business vehicles and photography/videography services.

I started the home insurance quote process with Rusella, and she was incredibly helpful from the very beginning through completing my policy with Mercury/ALS. She guided me through the different quote options, helped make adjustments to fit my needs, answered all my questions patiently, and made the signup process smooth and easy. Rusella is extremely friendly, approachable, and easy to communicate with. What stood out most was her strong customer oriented attitude. She truly cared about helping me and made the entire process simple and comfortable. I really appreciate her professionalism, responsiveness, and dedication to customer service. I highly recommend Rusella Hernandez to anyone looking for an insurance agent who is knowledgeable, caring, and easy to work with. A well deserved 5+ stars!

I rarely take the time to write reviews, but Cheryll Guesno at Mercury Insurance absolutely deserves recognition. From start to finish, Cheryll was exceptionally knowledgeable, professional, and genuinely pleasant to work with. She took the time to answer all of my questions thoroughly, explained everything clearly, and ensured that I understood my options every step of the way. What impressed me most was her outstanding communication. She was responsive, attentive, and proactive, keeping me informed throughout the process and making what could have been a stressful experience remarkably smooth and straightforward. In today's world, excellent customer service is increasingly rare, but Cheryll exemplifies it. Her expertise, professionalism, patience, and dedication to helping her clients are truly commendable. Mercury Insurance is fortunate to have someone of Cheryll's caliber representing the company. I highly recommend her and am sincerely grateful for her assistance.

I needed lower insurance ASAP as i was paying just over 300 dollars with The Little Green Guy Insurance Co. I did a quick quote online and found AIS/MERCURY INSURANCE. I spoke to the AIS C/S Agents and all were so helpful, but one AIS C/S Insurance Specialist Sandra Vargas stood out. She was so pleasant and easy to talk to. Very professional and knowledgeable she took the time to answer all my questions and helped me save a TON of money with the EXACT same policy I had with the other carrier. She even got my quote lower then what was quoted originally online I'm saving roughly around $170.00 a month with the exact same coverage. Sandra made the transition so easy and smooth. Im so glad that I made the call that day cause my old payment was due the next day. And like most people I tend to procrastinate on money saving moves...WHY🤔🙄😆 Thank you VERY MUCH Team AIS/Mercury and Sandra Vargas for all your help and support with this matter and happy to be apart of the AIS/Mercury Insurance Family. With Gratitude, Larry C