Ben is ALWAYS amazing. I've had to opportunity to work with him on several issues, and he NEVER disappoints! Always understands the issues. Even when I don't!!! Explains things clearly and solves the problem on the first call!!!

I had a frustrating experience with this IT provider and ultimately decided to terminate our relationship early due to ongoing service and billing issues. The services provided did not align with what was originally represented during the sales process, and performance never improved to a level that gave me confidence in continuing the relationship. Despite multiple opportunities to address concerns, expectations were not met. On the billing side, there were significant problems. Automatic ACH payments that had been working previously were abruptly stopped without any notice or communication. I was never informed that billing had failed. This led to unexpected past-due balances I only found out about at the moment I was switching to a different provider, and they still made me pay it even though they’re subpar performance and misalignment with the contract terms. Even when attempting to resolve the situation, it became clear their internal processes (including payment records and account setup) were disorganized, and responsibility for the issue was not handled proactively. Overall, the combination of underperformance, lack of communication, and billing issues made it necessary to move to another provider. I am with a new vendor and the difference is night and day better than KME.

Our tech Ben Woods went out of his way to address our company's IT issues. He took the time to listen, offer best suggestions for our unique work situation and made sure to follow up to see if we had any outstanding issues. He assisted our transition efficiently and painlessly. Thank you Ben!!!

Mary Macarenas helped me on Wednesday, March 25, 2026, to remove a series of calendar appointments that were set by a previous employee. KME has been our IT department for a number of years. I called KME and Mary was so professional and police and she was attentive to my needs. I had a few virtual appointments on my calendar and she adjourned the called but worked behind the scenes to make sure our company displayed professionalism. Thank you Mary!

KME must do a better job with training their front line staff. As a business owner and co-founder we went through unnecessary hardships that have had a lasting impact due to untrained and at time unprofessional handling of our issues. I hope retraining, education and tighter controls can prevent this from happening in the future.