A-1 Total Service Plumbing
Los Angeles, CA
A-1 Total Service Plumbing offers comprehensive plumbing services, including drain cleaning and trenchless repairs, for retail businesses across Los Angeles and Orange County. They specialize in trenchless pipe lining, providing less invasive solutions for pipe restoration.
5 Reviews
★★★★★
Jose was amazing. Very polite and knowledgeable. He knew exactly what the issue was and fixed it in no time. He was very respectful to our home and did a great job cleaning up after the work was done!! We would want him back when we have our next plumbing issue.
★★★★★
Nathan did a great job on our plumbing problem. He’s very friendly and highly knowledgeable. I called Saturday morning and Nathan showed up within an hour. I would highly recommend him for future projects.
★☆☆☆☆
I strongly recommend thinking twice before hiring this company. I rarely leave negative reviews, but after giving this company multiple chances to make things right, I feel others should know about my experience.
I hired them to repair a leaking hot-water valve stem in my shower. George was professional during the initial inspection, but after that, everything went downhill.
I had a confirmed appointment that was a complete no-call/no-show. I left voicemails that were never returned. Instead of explaining what happened, they scheduled another appointment without asking if I was available.
After I complained, the supervisor, Ray, apologized and personally assured me George would come the next day. Then two different plumbers showed up hours earlier than the scheduled appointment while I was leaving for physical therapy. Later that afternoon, George called to explain his work van had been broken into and the replacement part had been stolen. While I understand emergencies happen, he assured me the part would be reordered and that someone would contact me.
No one ever did.
A week later I called Ray myself. He said he would look into it and call me back. He never did. I then sent him a detailed text explaining everything and requesting an update. That was ignored too.
Meanwhile, my shower continues to leak every day, wasting water and increasing my water bill.
The biggest issue isn't the delay—it's the complete lack of communication and accountability. Multiple missed callbacks, a no-call/no-show, appointments changed without my approval, and repeated broken promises are simply unacceptable.
I gave this company every opportunity to resolve this privately before writing this review. Unfortunately, I cannot recommend a company that treats customers this way.
★★★★★
Awesome and fast reliable service! From the attendants over the phone to the incredible service from Roland! Had a drain issue for months that I couldn’t fix! Came in and did it quickly and professionally. All my plumbing needs are always going to go through ASAP Plumbing Solutions. I’m from San Pedro Ca and keeping it local is always super important to me. Thank you ASAP plumbing for all your hard work in the community!
★★★☆☆
I want to start by saying that both Jose (the plumber) and Alice (assistant/administrator) we're both easy to work with and polite. At the end of the day my drainage was fixed but I have two issues. Pics of the issue and before/after below as well.
1) Jose showed up and diagnosed the problem quickly, he then told me to wait while he puts together an estimate. After a few minutes he says it's going to be $975?! For removing the water, cutting out some of the pipe and replacing it so that he can snake it properly. I said no way that should cost $975 and asked how much is the "water removal" he said $100!! After a lot of back and forth and me saying I needed to get a second estimate from another plumber he told me they could fix it for $475 (and I now had to take out the water myself to save money, which I did and it only took 5-min...). I really wish I didn't have to barter to get a decent price (I assume I still got over charged). Ridiculous that after a few minutes of talking they dropped the price by more than 50% off what he quoted 5 minutes prior. Don't let these guys take advantage of you, if you use them, definitely get a second opinion and negotiate.
2) This is way less minor, but I did try to book through the online "Booking" link. I didn't hear back for about 8-hours until I had to call directly. If I hadn't called I don't think I would've gotten a response. This is not a big deal, but it did delay me getting everything fixed by a day, which is a slight annoyance.