Wanted to leave an actual employee review via best buy but they make it so hard, I just couldn't figure it out, and haven't (yet/ at the time of writing this) received a follow up satisfaction survey. Came here to say I had an awesome experience, the guy who helped me out was Jeremy the guy from the veriozon department! He was great, helpful, nice and a fun conversation. He helped me switch over my data to my new phone and was so informative, and extremely patient. It's nice to see people actually enjoy thier job. The rest of the staff was great to, and the store was great. Definitely recommend you stop by for whatever you need. Shout out to Jeremy again! Thanks a bunch!

Very disappointed with the customer service and competency I received throughout my purchase process here at Best Buy Montebello. I walked in yesterday hoping to buy a Microsoft Surface Pro 12 with a matching 12 keyboard. Juan was the associate who told me it was out of stock and I had to pick up each item from 2 different Best Buy stores. I understood and was willing to do so, and Juan assured me I would recive the correct product. After making it home i opened up the products and found out that they had given me the 13 keyboard by mistake, making it useless for me. I understand mistakes happen but I paid over $1000 total. I walked in to Best Buy Montebello today and explained my situation calmly and was willing to forgive the mistake, provided I received a full refund. Sarah was the cashier who was willing to return the surface 12 for me, despite giving me an attitude. She called over her coworker Mary who said she could not return the keyboard for me, and she did not care how inconvenient the situation was for me. She was unwilling to call the Best Buy where I picked it up to verify their mistake and correct it for me. I am now stuck with a useless keyboard and I will not be returning to this location because they were incompetent in giving me the correct keyboard and they were incompetent in fixing said mistake. I hope management reviews this with their team and corrects this employee behavior. I will not be doing business with Best Buy in the future.

Excellent last-minute customer service from Jeffrey the advisor at geek squad. Helped me out with a laptop issue that was very stressful and made it very easy to fix. Will definitely return returning just for him.

The place is very clean the people are very courteous. They dont have a big selection of laptops, that was the reason of my visit. Most of the buying, you have to do it on line now. The modernization and technology is really catching up and making thing easier.

Receipt #1537 Very disappointing experience at Best Buy. My daughter and I went to buy a Nintendo Switch. In the TV section, three employees were sitting at the counter doing nothing. My 13-year-old daughter asked for help three different times. Instead of helping her, they asked unnecessary questions, laughed, and never even stood up to assist her. I have been a loyal Best Buy customer for over 20 years and have purchased many appliances and electronics from different locations, including home installations. I never expected to be treated this way. We were ready to leave without buying anything because of how unprofessional those employees were. When I asked for a supervisor, the three employees suddenly disappeared. The manager was polite and helped my daughter, which is the only reason we stayed. What shocked me most was seeing three grown men trying to act smart in front of a 13-year-old child and her mother instead of simply helping a customer. That is not professionalism. If someone doesn’t want to help customers, they shouldn’t be working in customer service. Best Buy can definitely hire better people who actually want to do their job. Because of this experience, I will not return to this location again.