Ronni was super efficient about swapping my modem due to the previous one having a lot of internet issues. He was also really patience with my ramblings as I tend to overexplain my situations. It was practically a 5 minute walk in and out satisfied situation with his help!

What a horrible experience for my elderly parents. **customers beware*** this place signed my parents up for a phone without permission. They went in store to get a deal on internet had them setup auto pay and show ID couple of days later the recieved Sim cards for phones. PHONE'S THEY NEVER ORDERED OR KNEW ABOUT. I don't know if the employees are pressured to meet monthly enrollments but how dare you take advantage of people who trusted you. Corporate should look into this matter and pull a report or enrollments and customers canceling because they never wanted that service. This place is a scam and im thinking of reporting to the BBB. Don't support this location. Worst part is my parents said the employee who signed them up for the phones the manager was helping him do it. The manager should know better and have better values.

I came in today because I needed to update my service after moving, and there were quite a few issues with my account. The whole process took a while, but Ronni was very patient and helpful throughout everything. Really appreciate his help today. Special shout-out to Ronni for the great service!

Review for Time Warner Cable Customer Service I recently visited a Time Warner Cable store to pick up some equipment, but they didn’t have it in stock. The gentleman who helped me reassured me that the equipment would be shipped to me. However, it turns out that he didn’t actually update my account or arrange for the shipment—he simply sent me away without any follow-up. After waiting a week with no equipment arriving, I contacted customer service by phone rather than returning to the store to avoid wasting gas, especially with prices so high right now. The phone representative was much more helpful and informed me that the store had not done anything to my account, and I was not going to receive any equipment like I was promised. I’m really upset by this experience. It feels like the store staff wasted my time and didn’t provide the service customers deserve. We are paying customers, not asking for favors, so it’s unacceptable to be misled like this. I hope Time Warner Cable addresses this issue and takes steps to improve honesty and accountability among their store employees.

⭐ 1-Star Review — A VERY Long Day for Something So Simple I normally don’t write 1-star reviews, but today was such an exhausting experience that I feel people should know what to expect at this store. I spent almost half my day just trying to install a simple modem and Wi-Fi upgrade. What should have taken 10 minutes turned into three separate visits: 1️⃣ Visit 1: They gave me the wrong modem + an incompatible power adapter. 2️⃣ Visit 2: They exchanged it, but didn’t activate the new modem at all — so I went home, set everything up, and still had no internet. I had to call Spectrum technical support, and the phone technician fixed in 10 minutes what the store failed to do twice. 3️⃣ Visit 3: I had to drive back again just to return the wrong modem and the power adapter they originally mismatched. In total, this took around 5 hours of my day — all because of basic mistakes that should never happen if the employees were properly trained or detail-oriented. They weren’t rude, but they clearly don’t double-check anything, don’t read details, and don’t seem to understand how important accuracy is for customers who have busy lives. A small errand like this should NOT derail an entire afternoon. The only good part: once everything was finally activated correctly (over the phone, not by the store), the upgraded modem works great. My Wi-Fi is much faster and YouTube quality is super sharp. The technical support agent on the phone was excellent and actually knew what he was doing. But the in-store experience? Extremely inefficient, untrained staff, and way too many preventable mistakes. Now I understand why this store has so many low reviews. If you come here, double-check every single thing before you leave.