We hired Flooring Pro to install floorboards in our studio condo and tiles in our bathroom in August of 2022. Long story short, we liked our Project Manager, but ultimately the first subcontractor who she hired to install our floors did a nightmare of a job and Flooring Pro did just enough to turn the disaster around. Our Project Manager assured us that the crew could begin and finish work on our unit while we were on vacation. While we were abroad, we received some updates from the Project Manager— work was coming along, but we needed to order another pack of floor boards, the project would be wrapped up shortly after our return. At the time, none of this alarmed us and we appreciated the communication, but when we returned to check in on the unit, we were sorely disappointed. The unit was a mess and it was apparent that the project manager had not once dropped in in person to oversee the project: 1. The floorboards that were already installed were covered in flooring glue. For the first eight months after project completion, I had to get on my hands and knees to scrub the floors because there was still glue residue. The residue is only now almost fully lifted off. 2. Our furniture was left on the balcony without any covering, during a week when it was raining in Los Angeles. 3. Our work and standing desks appeared to have been used as cutting station, as the hydraulic standing desk was sawed through and cracked and the desk beneath it had scratches and saw dust on it. 4. Tiles fell over and dented the door of the new vanity in our bathroom. 5. Tools were left on hardwood floor without any padding beneath to protect the new floorboards. There were dents on floorboards throughout the unit that had to be replaced. 6. Fridge was unplugged and food spoiled. 7. We discovered glue stains on our bedding and clothes. Flooring Pro attempted to remedy the disaster by firing the subcontractor who originally worked on our unit and hiring a third-generation floorer. Additionally, they did not charge us for the additional pack of floorboards they claimed we needed, and I believe the Project Manager paid for our new bedsheets out of her own pocket. While we appreciated Flooring Pro’s efforts to make us whole, it did not fully make up for the time and money spent replacing our damaged items nor the emotional energy of dealing with the debacle. It has taken a while to get over this feeling that we trusted them with our home and they miscarried that trust.

I was recommended to Flooring Pro from a close friend of mine. They were outstanding. I live out of town and needed someone to handle the details and take over. Their team was very helpful and what a great selection of flooring. They worked with me and gave me samples of flooring. Once everything was order, I left it in their hands. Our home looks fantastic with our new vinyl floors. They were friendly, professional and kept me informed every step of the way. Afterwards, I asked them about some tile work that was previously done by someone else. Again, they were there to take over and complete the job. I am a business man and normally would get several bids on work done. Not this time. I felt comfortable at our first meeting and trusted everyone at Flooring Pro. There was no need to work with anyone else. I would recommend them 110%. Randy Freed

I had my kitchen and living area floors installed by the Flooring Pro guys. Eli (the manager) and his crew were very professional and courteous. I've checked several other companies before i reached out to them. They gave me so much information that i felt very confident to work with them. The prices they gave me were very fair and I'm very happy with the results I will definitely recommend them to my family and friends. A+

Flooring pro did my floors about 3 years ago. They did a great job. Recently I had a leak damage a section of flooring and I called flooring pros to do the repairs. Jay was very helpful and great to work with. He always showed up on time. He gave me estimates to offer me options. The first installer left the job site on the day he was supposed to install because of rain, and I was very disappointed . It totally ruined my schedule for all the repairs. But Im still giving 5 stars because Jay came out personally the next day with two of his best installers and got the job done in half the time and did excellent work. I think things can often go wrong when you are doing a project, its good to have a reliable pro who will make ultimately things right.

I made my floors with Flooring Pro last year, and we were very happy with how it turned out. A little over a year later, I was damaged by vinyl from a chair. I called Alon and sent him pictures and was informed that I had a few more boxes of material - to my surprise, he showed up with an installer and set the floors that day and at no cost to me. Do not find too many companies that will provide this type of service after the initial sale.