We Care Plumbing, Heating and Air
Orange, CA
We Care Plumbing, Heating, & Air provides comprehensive HVAC and plumbing services for residential and commercial tenants in Murrieta, CA. They offer 24/7 emergency service and have been a Murrieta choice for three generations.
5 Reviews
★★★★★
Matthew was great to work with. He is professional, intelligent and excellent at problem solving. We Care really cares about the customers satisfaction, it’s rare to see companies now a days with this core value. We recently installed a new AC, and doing some unexpected construction. He made sure it was all taking care of and helped solve any issues that came up. Peter was our sales representative. He was knowledgeable, & professional too, that is why we decided on We Care from the start. God bless them and keep prospering their business. What a great company! That gives peace of mind to their customers with great 10 year warranty. Please Continue taking good care of people around you for your business to continue it’s strength.
★★★★★
Who would have thought, that in the middle of March, we would reach 98° 5 days in a row. I've been with We Care for the last 6 years and always received great service. Today Arturo came out to repair my air conditioning unit. The level of customer service was impeccable. Friendly knowledgeable and courteous. I couldn't have asked for a better technician. Recommend We Care highly.
★★★★★
Matthew assessed our situation and patiently explained our options, he was not pushy. We felt extremely confident and comfortable having the We Care company come and install a new furnace. We were so pleased with the customer service. Product quality and warranty were another reason for going with the company… Thank you Matthew from We Care you deserve our 5 Star review
★★★★★
Had my heater serviced Aaron Marin was so professional and respectful of my home. He gave me detailed information of the results of the servicing. I really appreciate his honesty and dedication to his job.
★★★★★
The five stars goes to Christian. He had great service, really kind, and was thorough and even wanted to explain some things to make sure we knew what he saw. He also had to come back when our security camera seemed like it was affected by the work and he was able to still remedy that for us. I really appreciated Christian, his work ethic, and he really did care. If you want to go by the service, I wish Christian was able to do more services. I'd call him for everything if I could. I do recommend Christian.
The call center that I didn't realize I was calling gets like 2 to 3 stars. I think it also depends on who you're getting on the phone. It turns out they just route calls, but provide no urgency or communication. When I needed follow up help, it took me calling over 5 times to get an answer and from the work I got done on a Friday, they were only 'able' to get me in that following Wednesday. If it was a bigger issue with the HVAC... They wanted us to wait a whole 5 days after to get a follow up? I find that really disappointing. Madison and the regional dispatcher (maybe a Jada or Janelle) were actually helpful. Dane and May were just doing a job that didn't show the same level of care. I would next time try not to call center, but Christian or try to reach the dispatchers directly. They were definitely more helpful.