I initially had a positive impression of this firm. My consultation with Mr. Chiao went well. He clearly explained my legal options, came across as warm and earnest, and made me feel comfortable retaining the firm. Unfortunately, once my case began, serious organizational and communication issues emerged. Although the complaint itself was well written, it was filed with the wrong court and contained an incorrect address. I was never informed of this mistake and had to discover it on my own. Correcting the issue required a change of venue, which cost me significant time and money for an error that was not mine. Communication throughout the case was inconsistent. At times, staff were responsive and reassuring; at other times, follow-up emails went unanswered and seemed to fall through the cracks. When I informed the firm that the opposing party was making threatening communications, my concerns did not appear to be taken seriously. After deciding to retain new counsel, I was surprised by how aggressively this firm interacted with my new attorney during the transition. Even more concerning, when my case files were transferred, I was mistakenly sent documents belonging to a different client. This raised serious concerns about their internal controls and confidentiality practices. I was also charged approximately $600 for work the firm claimed had been completed but which was never included in the file transfer. When I requested a refund, I was told the work had been done and that I would need to absorb the cost, despite having to pay my new attorney to redo it. Overall, this firm's lack of organization and efficiency ended up costing me more time, money, and stress than necessary. Based on my experience, I would strongly recommend shopping around for other firms, even if they are located outside the Pasadena area.

I had an excellent experience during my consultation with Attorney Ching Chiao. From the moment our meeting began, he was attentive and professional, and he made me feel comfortable asking any questions I had about Landlord/Tenant matters. He explained the topics clearly and provided thoughtful guidance that addressed all my concerns. I truly appreciated how he used every minute of our appointment efficiently, ensuring that none of my questions went unanswered. If you are seeking help with Landlord/Tenant issues, I highly recommend scheduling a consultation with Attorney Ching Chiao.

This review is on the consultation with Mr Ching Chiao in regards to contract issues on a home purchase agreement. For legal consultation, I was charged a very reasonable fee and was put into next available consultation slot. Had him via on Zoom for 1hr along with documents email to him. He was able to very quickly assess and explain to me clearly what needs to be done, what to expect and how resolve the problem. He is very professional, knowledgeable, frank and made me feel a lot more at ease with my situation in less than the hour that was booked. His follow-up later was also extremely helpful and thoughtful. 5 stars

I worked with Mr. Chiao on a commercial lease to represent my client. He was very mindful and detail-oriented in negotiating good terms for the contract. He helped protect my client's interests and gave recommendations to allow us to get the highest market rate and most beneficial terms. He is very professional and patient in his work. I highly recommend him to my real estate agent colleagues.

I’m glad I found Mr. Ching Chiao to help me with my nightmare of property management issue started with a lousy lease agreement. Especially when the City of my rental property issued an unfair rent control law this year, it made my circumstance all the worse. I knew I needed a real professional attorney to give me good advice and edit the lease agreement to end the undesirable situation, and that is when I reached out to Mr. Chiao. I made an initial phone consultation with Mr. Chiao, and he sounded very kind and knowledgeable. He proposed numerous viable paths to resolve my problem and he did not rush me at all during the consultation. After the phone call with Mr. Chiao, I felt much more confident, and I asked him to continue to provide support in drafting a new lease template to protect my interest. Mr. Chiao and his coworker Christine did a great job in drafting the new lease. They were very professional and patient. All of my inquiries were responded promptly and efficiently. By the way, they both speak fluently Mandarin as well. Finally, I got a new lease agreement within two weeks, and in before I met with the tenants. I highly recommend Mr. Ching Chiao and his team! Mr. Chiao puts in the extra time to really research the situation and he gives great advice and truly cares about the outcome. Plus, Mr. Chiao is a real estate investor himself and that experience will really help the landlords. Anyway, I would recommend Mr. Ching Chiao to anyone looking for an honest and great attorney. He has been a pleasure to work with and a tremendous help. I will definitely continue to use his services as needed.