I had a very disappointing experience at this Best Buy location during a camera exchange. Before coming into the store, I contacted Best Buy customer service specifically to confirm whether I would be charged a 15% restocking fee if I exchanged my Canon R100 for a more expensive Canon R50. I was told by the customer service representative that the restocking fee would not apply if I was upgrading/exchanging rather than simply returning the camera. When I arrived at the store, I explained this and asked the associate/manager named Sushi (name as written on the card I was given) to honor what Best Buy customer service had already confirmed. Despite explaining that I had verified the policy before making the trip and deciding to proceed with the upgrade, he would not honor what I had been told. I was ultimately charged a $105 restocking fee, even though I was not walking away from Best Buy or simply returning the product — I was purchasing a more expensive Canon R50 from them. What was especially frustrating was that I took the extra step to contact Best Buy in advance specifically so there would be no surprises. I relied on the information their own customer service representative provided, only to be told something different once I was in the store. I understand that stores have policies, but when a customer verifies something directly with Best Buy before making a purchase decision, there should be some accountability and consistency between customer service and the store. This experience left me feeling like Best Buy did not stand behind the information its own representative provided. I’ve now had to escalate the issue to corporate in hopes of getting the $105 fee refunded.

Natalie was very sweet, kind, and helpful throughout the whole process. Yahir then took over and was absolutely amazing in helping us purchase our refrigerator and arrange the delivery. Yahir did everything he could to make sure the delivery went smoothly and that everything was taken care of. He was patient, professional, and genuinely cared about helping us. We really appreciate all of his effort and excellent customer service. Thank you, Yahir and Natalie, for all your help!

So I buy a lap top, the sales man in the pasadena Best Buy suckers me to buy Norton anti virus, then when I came back in two days asking to refund the Norton since I am not going to use it, they denied me any refund. They gave me a phone number that took an hour to talk to their rep on the phone , they told me that I have to activate the product then call them to get a refund. Which does not make any sense.i know that the minute I activate the product there will be no way to cancel and refund the product, not to mention that they will take my credit card number and charge me annually for renewal. So Best Buy is fraudulent here since they did not tell me when I bought this (Norton anti virus) it won’t be returnable and they did not tell me that they will not be able of refunding my money if I decided to cancel this purchase. This will be my last purchase from Best Buy.

The store is clean, and the staff is friendly We came in thinking we could get parts for installing Apple CarPlay, and they had all the parts except for two of them I think it would have been nice if they would tell you an estimate of when things would arrive if they don’t have it in stock – we wouldn’t have ordered / purchased if we knew how long we’d have to wait

They are always well stocked. The selection is great. Value-wise, for a brick and mortar store, they're pretty good. The service is just ok but that's because most specialists are already helping others. If you do ask for help, they are polite, kind, courteous and do help you out, though. I've been coming to this location either to pick up stuff I've bought online or just to buy things they may have in stock and 9/10 I leave with what I need.