ATT has the worst internet reliability and even worse customer service. If you need assistance from ATT, then be prepared to wait on hold for literally hours in order to speak with an an ATT representative that does not speak English very well. Very frustrating. Also, if you don’t check your bill you will be overcharged often. Best to find a different internet provider.

It is very frustrating trying to speak with customer service. They are billing us for service we never received or used. We initially signed up for their internet but they unfortunately were unable to connect and install. We cancelled our account right away but still received a bill and they were charging us for the full month. I called and the rep I spoke to said it’ll be handled. One week later I checked back and the bill was still there. I must’ve called 4 times already and they all gave me different answers and the bill is still there. I am not trying to have any outstanding bill and I am definitely not paying for something I never received or used. Such a waste of time and their system is useless.

I paid for 940Mbps for fiber optic and I concur with all of these reviews. Internet goes out for 20-40 minutes at a time and very hard to get a technician to come. Said they would come today but they did not show up. Now they are coming 3 days later, meanwhile no internet.

I live in Pine Valley and the internet is a joke. We called and they said the further we lived from the hub the worse the service gets? I can see the building from across the meadow. If the service you provide can only accommodate 3 people then you should only sell it to 3 people. If it accommodates 3 people and you are selling it to 100 you are ripping people off. I have yet to get a discount for sharing bad service with everyone. There are enough households in our area to justify better service. They will not accommodate it because we pay for what they provide. Not anymore. I’m moving on. If you enjoy buffering, waiting for emails and grainy images then look no further AT&T has you covered.

0 stars, been trying to get ahold of them for 3 weeks, no return calls, sit on hold for over an hr, app isnt working to set up payment arrangements, today they cut off my service i was finally after 2hrs and 45 min on hold able to talk to someone then they tell me sorry about your luck. so now my son has no internet to finish school, im still waiting on my unemployment so filing a lawsuit against att since i also noticed there charging me 3 times the amount i agreed to pay. stay away