City First was dispatched through American Home Shield in response to an issue with the main circuit breaker in my panel. My panel is very old, late 70s, there are a number of left over circuit breakers that are no longer in use. I tried to explain that to the tech however he ignored me. He stated that my panel was overloaded and that was the cause of the main breaker failure. His recommendation was to 1. Have an electrical engineer redesign a new panel for me. 2. Upgrade to 400 amp service. 3. Replace my panel. My current panel is a 400 amp panel, I already have 400 amp service so his recommendations didn’t make sense. I have had two other electricians confirm that my panel is not overloaded. The breaker failure was likely age. In the end, the assumptions made by City First Electric caused my home warranty claim to be denied, costing me more money. While they were prompt and pleasant to deal with, I do not recommend them based on my experience with their tech.

My electrician Abdullah was amazing. Not only was he friendly, but super knowledgeable and helpful He troubleshooted the problem quickly and got my lights and outlets working in no time. Highly recommended.

This is a terrible incompentent and fraudulent company that works for American Home Shield. They simply collect a deductible and turn down your claim. They are a complete fraud and should lose their contractors license. I will be reporting them to the Contractors Borad and disputing all charges with my CC Company and cancelling the Home Warranty for fraud

0 Stars – If I Could Go Lower, I Would. This company is an absolute nightmare. Customer service is a total absolute incompetent trash. Nobody knows what’s going on, and we’ve been bounced back and forth with American Home Shield for months and weeks. Every time we’re promised a call back, it never happens. Zero accountability, zero follow-through, just a total waste of our time. All this headache just to repair or replace TWO exhaust fans. Completely ridiculous and beyond frustrating.

I really do not know how this company continues to stay in Business. I had them come out through my home warranty for a small electrical job. They came out and were not sure if it would be covered. Well 3 weeks later and me calling 5 different times with them never calling back, I eventually was told by my Home warranty company that it would not be covered but call back City first if I still wanted the job to be completed. I then called them and asked them how much, they gave me a very high quote which didn’t seem right. I asked if I could talk to the manger who does the bids to call me and see if he could lower it since it took so long. A week later nothing. I called again and they gave me the same promise to have someone call me back and nothing. Finally my home warranty refund me since they felt bad how long they took. Speed forward nearly a month and a half later, I got the easy job done for half the quoted cost by a much higher rated licensed electrician. Maybe this company does good work, but I don’t know how they still operate since their managers either don’t care or don’t know what they are doing.