Testing fire alarms for over an hour traumatizing my pets. If you all were worth your own salt you would be able to complete testing much sooner.

I cannot recommend Symons Fire Protection, especially if you are facing a time-sensitive issue like a pipe leak. My final conclusion is that their service is unacceptably slow and disorganized, which is the absolute worst combination when dealing with a potential flood or fireline emergency. For those in a desperate situation, I strongly urge you to look elsewhere. I had a fantastic experience with Raven Fire Protection, who was fast, professional, and addressed my critical leak issue in a timely manner. They are the company you want to call. My experience with Symons was an exercise in frustration. I had a leak in my front yard fireline pipeline. I called their front desk and scheduled an appointment, only to have no one show up on the scheduled date. When I called the company again, the front desk informed me that they needed to provide an estimate first, despite my having already scheduled a service appointment. I provided my contact information and details again. It took four full business days after this second call just to receive an email asking for my contact information, scope of work, and pictures--all details I had provided during my very first call. I was truly desperate and unsure who to turn to. Luckily, I saw another Google review complaining about Symons' service and recommending Raven Fire Protection. That crucial recommendation saved me, and I want to share my own story to help others avoid Symons' agonizing delays.

Symons Fire Protection fulfilled ALL our needs in the upmost professional, respectful and caring manner. Each employee and staff I have been in touch with, have demonstrated support and guidance through our needs. I cannot recommend enough this Company for your alarm systems and continous monitoring. We are utterly pleased with the service and customer support we've always received from them!

Congratulations to all staff members of this Co. Hands up for their service, quality and customer support. Everyone here have been nothing but patient, caring, supportive and understanding of our Co.'s needs. If we could, we could give them 5 stars PLUS!

I'm so impressed with Symon's Fire Protection!! I bought a 2022 manufactured home that didn't have fire sprinklers from the manufacturer, so they had to be installed as a retrofit before I could use the home in Lakeside. Symon's was super fast with estimating and design, and were great at communicating. But what made me super happy... and this goes way above and beyond... Benjamin and Austin did the whole thing by crawling through the tiny attic of a manufactured home ... which is absolutely not made to be crawled through; it's a tiny space with long nails poking down everywhere from the roof. The manufacturer said they would need to cut drywall everywhere in order to do the job, so I was bracing for a huge mess of drywall dust and insulation everywhere. I'm so thankful to Benjamin and Austin for doing it the hard way! ... and this was on a hot day, so I know it was super hot in that attic, plus they were wearing masks due to the insulation. They did great work in awful conditions, and still had great attitudes and were great to talk to. You don't meet a lot of folks like that anymore. If you need fire sprinklers, hire Symon's Fire Protection. And I hope your job is easier than mine ... for their sake.