All I have to say is that this is the last email I sent to them:  “Hi Jason and Natalia, We are writing to formally notify you that we will not be continuing marketing services beyond December. December is the final month for which payment has been made, and no additional payments will be issued after that time. To be direct, we are extremely disappointed in the continued decline in service, execution, and accountability over the past several months. Despite investing close to $20,000, the value delivered has not come close to justifying the spend. November and December in particular were especially frustrating, especially after we discussed, in person, an opportunity to correct course earlier this month. That opportunity was not taken. From the beginning, we were clear that we were seeking hands-on, in-house–style marketing support. When we needed that level of involvement most, it was not there. The growing gap between what was promised and what was delivered became impossible to ignore. Execution delays were a persistent issue. Tasks that we needed completed weeks earlier routinely took far longer than expected, and even basic deliverables required multiple revisions. Rather than reducing workload and friction, the process consistently added to it. That is not the outcome we hired a marketing team to deliver. Budget management was another point of disappointment. With an agreed monthly budget of $2,000–$3,000, it was frustrating to repeatedly be told that essential components of execution fell outside of that scope. From our perspective, this felt less like strategic planning and more like nickel-and-diming. We are also disappointed that our explicit direction to focus marketing efforts on memberships and core modalities was not followed. Instead, marketing efforts continued to center around my personal services, despite us being very clear from day one that this was exactly what we were trying to move away from. This was not a misunderstanding; it was a core directive that was repeatedly missed. Overall, this experience has been a significant letdown. We expected to work with a professional team that could take ownership, move with urgency, and operate as a true extension of our business. That expectation was not met. We do not need an explanation or rebuttal. The past five months speak for themselves. Had the level of service from the first one to two months been maintained, this message would not be necessary. For these reasons, we will not be continuing services into the new year. Please confirm receipt of this message and that no further invoices will be issued beyond December. We wish you both the best moving forward.”

I just want to say MAD Group has been phenomenal from the beginning. As a start-up I needed to make sure all angles were covered. MAD Group's team are a group of thinkers. They arranged for workshops to get an understanding of my business, my vision, my goals so they could come up with the best ideas for my branding. Everyone I dealt with was creative and contributed to an incredible outcome. I couldn’t be happier with the final results. My grand opening was a huge success, and they are constantly revising, renewing and creating new ideas to keep the message fresh and help bring me in more clients. Everyone goes above and beyond to make sure the message is just right. Their care and enthusiasm for my brand makes me feel like we are truly in this together. Thank you MAD Group.

We had a great experience working with MAD Group. We get so many compliments on our branding alone and we owe it to Jason. From the one-day workshop to dive deep into the intention of the brand to the final product was on point. We will do this again for future products and would highly recommend them to our network.

Jason, Although we have not completed the branding process I wanted to let you know what an exceptional experience I have had thus far. From our first meeting in my office, to the first session at yours, to the challenge of naming my new brand, the MAD Group team, Jason, Spencer, and Paul, (that I know of) has been professional, patient, informative, fun, personable, and has communicated clearly the entire time. This is not my normal experience with the people with whom I do business with. Your team is refreshing and inspiring. A special thanks to Spencer, for sending me an email last night in the midst of struggle with naming. It helped immensely with my choice of names and delivered the finishing blow to my decision.

Creating a business is a journey and has many paths. Without the MAD Group, we would be years behind schedule. Though our owners had grand dreams to help and serve our community through residential real estate services, we were completely lost on how to get started. Sitting down with Jason and his team was a big step that completely change the outlook of our company. We are now a very well branded brokerage with clear direction and we owe that to the MAD Group. We can honestly say that working with the MAD Group was by far the best and most important aspect of making our business dreams a reality. Thank you Jason and Team for everything!