Driscoll & Associates Insurance Services, Inc.
Signal Hill, CA
Driscoll & Associates Insurance provides comprehensive insurance solutions for both personal and commercial clients. Operating in Signal Hill and Long Beach, CA, they specialize in discovering client needs to find optimal coverage at competitive prices. They are a fourth-generation family business, emphasizing long-term relationships.
5 Reviews
★★★★★
I’ve trusted them since I started working here in the U.S. They have always been there to answer my questions whenever I need help, and their prices are the best.
Kerry has been incredibly kind since the very beginning, and his assistant has always been helpful and friendly too. I really appreciate their professionalism and the great service they provide. I definitely recommend them.
★★★★★
Driscoll Insurance is amazing! The customer service and communication are superb. Highly recommend!
★★★★★
Our family has used Driscoll Insurance for a great many years. 2nd generation Ryan Driscoll (and his associates) are highly knowledgeable, easily accessible, detail oriented and caring. The best!
★★★★☆
Avoid Liberty At All Costs: Unauthorized Billing and Infinite Loops!
My small business has been insured with these guys under Liberty Insurance for four years, on a reasonable monthly plan. Everything was fine until they suddenly billed my card $2600 out of the blue. This was a massive, unauthorized charge that hit my small business hard, and it felt like they were just hoping I wouldn't notice or care.
When I tried to resolve this, the customer service was abysmal. Kerry was of no help, simply passing the buck to the "big insurance company," Liberty, who is impossible to contact. They listed Driscoll as the point of contact, but Driscoll just sent me back to Liberty – an infinite loop of unhelpful transfers.
This experience has been incredibly frustrating and financially damaging. I'm immediately calling my bank to dispute the charge, canceling my insurance with this company, and finding a responsible provider. I'm also making sure they no longer have my bank or card information on file to prevent any future unauthorized charges.
If you're a small business, beware of their billing practices and lack of accountability.
Edit: Kerry has been helping me resolve the issues with Liberty, so I'm changing the review to be positive.
★★★★★
Ryan Driscoll is the one person in our business that is consistently responsive and does what he says he's going to do. In business, where half your day is spent following up with people that never got back to with the information you need, Ryan has never let us down or required us to follow up with him. If I reach out and say I need some information, he responds and responds quickly. If he says, I'll get you that information within a couple of days, sure enough he does. 100% of the time! The Driscoll customer service model and work ethic should be disseminated and shared with every other business in the US!