My dishwasher wasn't draining properly. In a few days it was replaced! The installer was respectful by giving me a heads up the night before when he'd be coming in. I told him that I didn't have time before work to empty the Contents of the cabinet where the pipes are and he said no problem. I expected to see all my cleaning supplies on the floor in the kitchen When I returned home from work. But everything was put away!. That never happened in my life before. I've always had to clean up after the Workers leave.

I’m really loving my new place so far! Anna was great, she answered all of my questions about the unit and helped make the move-in process run smoothly. Her customer service was excellent and she was very helpful throughout the entire experience. Thanks again!

If something goes wrong, it will take a really long time to get fixed. Right now there is an active bee hive in the apartment building, there is a hole in my bathroom that leads to the public areas of the building, there is a massive hole in the hallway, and the railing fell off the stairs in the building (safety issue) and the flooring in my apartment is falling apart. All of these issues have been brought to their attention and they haven’t fixed any of these issues. I pay 3k a month and live in a substandard apartment. The maintenance team is not sympathetic towards our issues and they are not respectful. If communication, response time, maintenance and quality of life are important to you, I recommend living with a different land lord. I WILL NOT LIVE IN A BUILDING MANAGED BY THEM AGAIN. Just a word of advice, they will be super nice during move in. That doesn’t last. I pay 3k a month and my building and apartment are falling apart. UPDATE: they fixed the hole in my bathroom after I left this review. They have not fixed the broken staircase or remedied the bee hive in the building. Second update: it has been over 30 days and the stairs in my apartment are broken. They lied throughout the process and have been horrific to deal with. 3rd update: gate to the garage has been broken for over 24hrs. It is a security risk to all the tenants and their cars. Management is not prioritizing fixing this or anything. The maintenance people are nice, but they are stifled by the management that is so terrible. Ratner seems to do whatever is cheapest without any concern on how it impacts the tenants. Every year your rent goes up and the service gets worse. It’s almost funny how bad they are.

Had a pleasant showing and move-in experience for my new 1-bed, coordinated with the property manager Anna and one of the tenants. Folk were up front about issues and quick to offer fixes. Looking forward to a calm tenancy!

Anna was the most amazing person I’ve worked with in my history of renting apartments. She was responsive, attentive and went above and beyond in making my experience a positive one. Not many people in this line of work still carry empathy and understanding but Anna definitely does which makes the experience feel a lot more personal!