We are a medical office, our specialty is Ophthalmology. We have been with FTS for many years, they are the best. We recently updated all of our phones and added Phone Answering Service App. It was the best decision we could have made. Franklin at FTS customized our recorded greetings to go on at specific times, as our office hours vary, this ensures that our patients can reach a medical professional at any time, which is incredibly reassuring to our patients and us. Our new office phones have great features, but the best is the mobile app, we are able to go on exchange by changing a setting in app from our cell phones (no more worrying about forgetting to put phones on exchange, or thinking "did I put us on exchange?!”). Through the app we are able to call patients from our mobile phones without showing our phone number, the number that shows on caller ID is our business name and phone. This comes in handy when we work remotely. I highly recommend FTS, Franklin and staff. Great customer service and prompt attention. The call handling is efficient, and the staff are knowledgeable and professional.

We have FTS Broadband at our small business, with a total of 5 phones. The service is good and the value is even better. They respond quickly and have patiently walked me through adjustments that I've requested to make to our phones. They are pleasant to deal with when I have reached out to them. I have mainly dealt with Franklin, who is knowledgeable, helpful and always friendly. If you are looking for a great value with a friendly, responsive team behind it, FTS Broadband may be the answer for you!

We have been very happy with FTS Broadband. We have numerous office locations, and the FTS system provides us with excellent internet and a single central phone number with numerous extensions at each of our locations. But the best feature is the support they provide. On the rare occasion that we need technical support, Franklin actually answers the phone himself, and almost always resolves the problem immediately. And by immediately, I mean within a minute or two while I am on the phone with him. And when the pandemic hit, and we needed to make some quick changes to our phone system, Franklin made it all happen instantly. We've been with FTS for ten years and I highly recommend them.

FTS is amazing from front to back. They are responsive to my needs, will get a tech out here immediately if they cannot fix it remotely. They are versatile and flexible and I have nothing but praise for their outstanding support and service. Forget the big guys - you NEED the personal touch that FTS provides for their business partners.

I rarely write reviews, but I couldn't help myself given the expert customer service I received from Franklin and the entire team at FTS Broadband. Our office recently switched over to VOIP telephones. Our previous system was wrought with weekly headaches. When I complained about it to a neighbor in our building, they referred FTS Broadband. Within a week Franklin's team was able to set up our entire office. Since that time, we have had zero problems. And, whenever a question pops up, I am able to reach someone at their office every single time. Thank you Franklin and thank everyone else at the FTS Broadband team!