As the co founder of a real estate team for 36 years, I have referred Carter services. This visit was for my own home. I have a tankless water heater that really should be serviced every year and time got away from me. The tech Steven Garcia came today and was very pleasant, he put on booties and calmly took care of this. He also inspected the whole venting system and pointed out things that should be done for long term maintenance. He was able to email me an estimate on the spot. I got notified when he me know how far away he was. Always helpful when you have a 4 hour window. I also had Joshua check my heater, change the filters and he also tested the Mitsubishi mini spits. New was Lovely as well, and I’m very pleased at the service and the boat and most importantly, the techs!!! One cautionary and important thing to note when calling them. They have implemented an AI scheduling platform. I spent over 30 minutes “talking” to AI who scheduled 3 different services. It was never right and I called back the next day and spoke with Frances, a 20 year employee. AI had scheduled me on a Saturday and they don’t work Saturdays! Talk to Jennie or Frances; talk to a real person when you call!

Jamie, our technician was punctual, extremely thorough, and took the time to walk us through all five options in detail without any pressure. Highly professional and knowledgeable—we felt completely confident in our decision. Highly recommend!

We got our dryer fixed last week and today our dryer vent cleaned. Corey was excellent. He came prepared with a new tube in case we needed it. Always appreciate forward thinking we don’t have to wait for another visit for a part.

Jaime came out to provide an estimate for adding air conditioning to our home, and we had a great experience. He was knowledgeable, professional, and took the time to explain the different options available. He answered all of our questions clearly and made sure we understood the process. We really appreciated his honesty and expertise, and we would definitely recommend Jaime to anyone looking for HVAC services.

Our electrician Lance Raby was great. Went above and beyond. He gave me a lot of information about the electrical in our new home. Especially potential problems and solutions. Extremely talented in his craft. And a really nice guy. I highly recommend him. John Francis