Professional and quick customer service! Charlie Tran, was nothing short of exceptional! He took the time to thoroughly explain the process and any questions / concerns I had. Charlie also ensured he was careful when spraying certain areas in my home and mentioned Orkin would also do a follow up to make sure pest problem is working. I would highly recommend! Thank you.

I am writing this review to warn others about this company. If I could give Orkin and this particular branch zero stars I would. I recently arranged a pest inspection at my home with the Eaglerock branch as I observed multiple exit holes on my ceiling. The representative, Erik, performed the inspection. He agreed that the holes were not from termites, but likely from some other type of wood-destroying organism and that opening up the ceiling drywall is recommended to confirm the type of infestation. After three weeks, I repeatedly followed-up with him and his office requesting the inspection report. Today, I was told that no report would be generated or prepared because it was not a "full inspection." I was flabbergasted! I asked the representative what would be required for a full inspection and she just kept saying they will not provide a report. Iasked her if, at the very least, the inspector could write a limited report describing what he observed during the inspection (e.g. multiple exitholes, but no termite activity) similar to what other pest companies who subsequently inspected my condominium unit submitted (both limited and full reports). She dismissively replied, "Well, you can just submit those reports to your HOA." I informed her that I believe her company was unprofessional, unethical, and lacked any customer service whatsoever. I also explained to her how much time I spent to make my home accessible to their inspector and to follow-up with them repeatedly, only to be told there would not be a report generated whatsoever. I completely understand the one-star reviews for this branch on Yelp. Please read those reviews as their experience is similar to mine. Orkin obviously does not care about serving or protecting its customers despite its stated customer satisfaction guarantee.

Torwin our service tech from Orkin is incredibly knowledgeable and thorough in managing the pest issues at our complex. He is always professional and impressively responsive to all texts and emails; whenever we have a question, he has an answer ready. It’s a relief to work with someone so reliable and expert at their job.

Tech is very knowledgeable and have great customer service skills.

Carlos Amaya is the best and he is so professional.