Maria Pia assisted me today with several questions I had. She was patient, knowledgeable, and extremely helpful throughout the entire process. She also helped me unlock my phone so I could successfully switch to Spectrum Mobile. Maria Pia clearly has a strong commitment to customer service. She was professional, courteous, and made the experience smooth and stress-free. Her excellent support was truly appreciated.

I came here to pick up a router because troubleshooting recommended using a spectrum router. I had my 3 month baby with me. I asked for the bathroom and if there was a diaper changing station in there. The representative told me there wasn’t. He then went to the back. I thought he was getting the router. He comes back saying. There isn’t a changing station and the bathroom is the best place to change your baby. I said I’m not changing my baby on the floor and I used the couch. There is so much space in the bathroom to add a diaper changing station. There is even a room with two water fountains. Do better spectrum. And the router didn’t even help.

Jose was super helpful and even though I got there late he stayed after closing to complete my request - A+

I came in to drop off a Xumo device, and the visit went downhill immediately. The first employee who attempted to assist me, Fernando, had an odor so overpowering and foul that it was genuinely alarming. This wasn’t a mild smell — it was strong enough that I had to check my shoes because I honestly thought I had stepped in something. The lack of basic hygiene was unacceptable, and the stench was so intense that I physically gagged. I could not continue the interaction and had to request another representative. Jose assisted me next. He was far more pleasant to deal with, but unfortunately he changed my plan without properly explaining the consequences. It took me three hours on the phone with customer service to undo the mistake. That’s three hours of my time wasted because of an issue that should never have happened in the first place. Overall, the experience raised serious concerns about professionalism, hygiene standards, and training at this location.

Great customer service. Bijan and the store manager were both very helpful and professional.Everything went smooth and seamlessly. Highly recommend this store!