I had previously used B&B Plumbing for water-heater work and viewed them as a company I could trust. After my most recent experience, I will not be calling them again. I called B&B for what turned out to be a minor toilet tank issue — essentially a failed gasket/seal. When I paid the bill that day, I questioned the charge and asked the technician about the two-hour minimum and why a simple toilet gasket/seal repair was over $300. The final amount was $330.86. I understand paying for professional service, travel time, and labor, but for this type of repair, the charge felt excessive. Unless the gasket was made of gold, I still do not understand how that price made sense. The problem did not end there. I paid the invoice by credit card on the day of service. I then sent a written concern asking that the issue be forwarded to company leadership. After that, I had multiple communication problems. The prior contact I had used was no longer with the company. The general email path did not work. I had to keep chasing the issue instead of anyone at B&B simply handling the concern professionally. Then, instead of receiving a meaningful response to my concern, I received a generic accounts receivable statement showing the same invoice as still owed — even though it had already been paid by credit card on the day of service. The statement included aging / late-fee / collection-type language. I had to call B&B to get them to confirm that the invoice had, in fact, already been paid. So to recap: I questioned the excessive charge at the time I paid it, followed up in writing, had trouble getting through the right channels, received a generic billing statement on a paid invoice, and then had to chase them again to correct their own billing mistake. The call I had with accounting did not help the experience. The invoice was eventually confirmed as paid, but the call ended abruptly and without even a normal customer-service closing. That may sound minor, but in context it fit the entire pattern: poor communication, poor escalation, and a customer experience that felt careless. B&B’s website talks about integrity, customer focus, transparent processes, clear communication, respectful interactions, and courtesy. That was not my experience. This was not just about a $330.86 toilet gasket/seal repair. It was the combination of the high charge, the two-hour minimum, the lack of clear handling when I raised the concern, the broken communication path, the incorrect billing statement after payment, and the poor follow-through afterward. I will be using NexGen next time, as my former plumber retired with no plan for anyone of us.

Had my waterheater go out.Called B&BPlumbing in the afternoon. They got me a scheduled next day 2-4 PM.Steve kept me informed when crew was going to arrive.Hot water back on by 3:45! Crew was great.Thank you B&B!!!

Request the plumbing guy to come out was great. They come out right away after hearing that i am willing to pay $170 to have a guy come out just to look at the house and water heater for half an hour. We paid them but also request to have a quote on how much it cost to replace a few item in the house within the day. These guys said "Yes, we will give you a few quote on what i was asking to be done". . Well, they called me once after 7 hours to discuss about my quote. I couldn't pick up his call during my work meeting. Then, they went completely silent. I called them 3 time to talk to the guy and get a quote rights away as it was time sensitive. I even mentioned it in the morning. I probably should have known better. I guess they don't need my business and just my $170 because it was easy money.

Adam and his tech showed up quickly and were able to locate the gas leak behind the wall of the dryer and repair it in a timely manner. They tested to make sure it was safe and cleaned up after themselves. We appreciate all their help today and recommend their services!

I had an excellent experience with B &B Plumbing. Booking the service was super easy. I was emailed a quote promptly. They were able to remove my old fiberglass insert tub/ shower quickly and efficiently. They made sure to clean everything up from the demolition. They installed my new bathtub pretty quickly. Communication was excellent as well, both from the plumbers and the main office. The plumbers were clean, kind, and efficient. I would definitely recommend this company for any plumbing needs.