We switched to Coastal Payroll during COVID. Originally we had fantastic service. I even referred a lot of my friends. The last year the company has gone down hill. Nobody answers the phone. Literally. If you are having issues while processing payroll you won’t get any help. Plan on being on hold for over 20 minutes and then just getting a voicemail. I have repeatedly told my payroll manager this. Nothing has changed. My friends who all switched are having the same issues. I would never refer this company again. And am contemplating switching payroll companies.

We are loyal to Coastal Payroll because they are attentive, professional and reliable.

This comp[any & its employees are without a doubt the best

I wish I could give more than 5 stars and cannot express my gratitude for such an amazing payroll company that truly cares for its business owners and responsiveness! As a CPA who runs a Tax Resolution & Advisory firm in Irvine, our clients have used other payroll companies in the past and they needed a company that was more responsive (without the 1-800 numbers), reasonably fees, and for the value they provide. Jeff Hawley and his team at Coastal Payroll has truly delivered as we have been thoroughly impressed with them right from the start as they truly take the time to ensure that every step in the process and that our clients have also been more than sufficiently taken care of! Huge thank you to Coastal Payroll for really being there for us and it truly is such a joy working with you on many projects!