Smart Pest Control
Irvine, CA
5 Reviews
★★★★★
Quick scheduling and service. Friendly and informative. My apartment was flea-ridden and within a day I was able to walk around my place comfortably again.
★★★★★
My Technician Robert was great! He came out same day to handle a pest Infestation. He was prompt, thorough, and knowledgeable Will definitely work with him again if they need arises
★★★★★
Dillon was very friendly and a good communicater. Seemed knowledgeable and thorough. Thus was our first treatment, so we can't comment on the result yet.
★☆☆☆☆
HORRIBLE CUSTOMER SERVICE and EVEN WORSE COMMUNICATION and no matter how many times I've called, left call backs via their website - or even left a message with their own staff for a call back.. nothing for over a week.
I've had service with this company for over a year now and in the beginning it went well - communication was still not best. I would never receive a reminder of treatment dates, and they were well aware of the need for my dogs to be brought into the house for services.
An example:
11/25 original date, had to reschedule.
Called phone number on website, multiple times x 1 week various hours left messages for call back and nothing. I even left multiple messages via their webpage for a call back - crickets!
Finally with a woman who would not give me her name stated she never got any of the messages, no voicemails or any of my husband’s calls or messages. Informed her this has happened numerous times and still continues, no empathy, no nothing. All I ask if for COMMUNICATION!
Someone showed up the following week WITHOUT NOTIFICATION (mind you there is a note we have pets they need to be locked up and gate to be unlocked) they provided service for the front yard, and we asked the guy to put us down for Friday - he said okay. Friday came and gone ( they saw a note in their system but didn’t bother to notify us that services could not be provided that day) once again NO-ONE COMMUNICATED!
Spoke with Olga who confirmed an appointment 12/9 Which we were able to FINALLY get the backyard done.
Husband and I said we’d give them a go one more time since they had mentioned they moved and changed numbers but still communication is key! There has been a note that we have pets and need communication via text for the date and time frame, we get quarterly service.
Next date was 3/19 from 3-4pm. Received a text from their number on 3/10 stating our service will be on 3/19 between 3-4pm and there is a number to call if needing to be rescheduled.
3/19 and it’s past the window. We call the number the woman go refuses to give me her name says our service is set for 3/23. I give her the phone number and ask why does this keep happening? She said I don’t know. It’s been one a YEAR and you still couldn’t make it any better?
Still HORRIBLE COMMUNICATION.
Cancelled service.
★☆☆☆☆
Scam. If this company comes to your door and offers you service, let this be a warning. They ensure you that they are a professional and thorough when they in fact or not they came out twice to my property and I saw no difference in anyway. Brendal contacted me regarding my dissatisfaction and insisted on payment even though I spoke to several of his employees expressing the fact that their services did not work. Please do your research if you want good quality pest control.