Service here is so bad. The employees have absolutely no sense of urgency. I got here at 10:50 am, it is now 11:25am and only one person on the waitlist has been called up so far. There's a total of 9 people on the waitlist now, and at this pace, it would be at least a 4 hour wait for that 9th person. Very unprofessional, and this is a complete disrespect of the clients time.

The lady who was working today totally dismissed me. I was waiting over 30 minutes and when she was finally calling people out she called people that were in line after me. She let the 3rd person go infront of me and when I was trying to let her know that I was in line first she was not trying to hear me out and told me her system in line never fails about the people in line. She totally dismissed me and even the gentleman after me was willingly to go up with me to let her know that wasn't right. She made me seem like I was lying. Ypu don't treat people like that. That was horrible customer service and I hope that changes. I never experienced that here. I hope God changes her heart and the company trains the customer service better. I never felt like this before with other people.

My boyfriend and I went to this store to get our router. We just got our new plan with them and the guy said that we needed a phone to add on their plan (I think it’s a free plan that is included) in order to get our router. We came home only with the modem. Since we don’t have an extra phone and we don’t have interest in getting a phone plan with spectrum, only the WiFi, we talked to a lady on the phone and we found out that the phone and plan is actually NOT required. It sounds like the store was trying to push this for us. The support lady on the phone told us that we were able to get our router in store, and that’s where everything went downhill. First, they said that there’s a wait line. Totally okay and fair, we stay in line. But my boyfriend noticed that more people were coming in the store and those people were being helped before us. So wait : there’s a line but nobody organizes it or respects it? We tried to get someone to help us after ALMOST AN HOUR waiting, a very VERY rude guy (kinda 40s with gray hair) said that they were not able to give us the router. We said that the support lady on the phone said the opposite and we were trying to understand. And the very rude guy said loudly that they were not able to help us , even after waiting an hour. We are going to return everything , we don’t wanna be customers of a company that disrespects us, that is not very clear about their own plans and infos, with a rude staff that doesn’t care AT ALL if we need help. We were customers for 1 day and DO NOT recommend this place. Don’t lose your time like we did , please go somewhere else 🤌🏻

We visited this store the second time to replace the remote that keeps falling apart. They gave us a different remote since apparently the remote we have is no longer available. New remote didn't work correctly. Came back to get another and had to wait 40 minutes to exchange a remote. I was told we probably have to bring our xumo box in also. Keep in mind there were 4 clerks in the store only helping two customers who had been there over 40 minutes. I was told that if I came in again it could take more than 40 minutes. An hour or two or three. This is customer service? Manager doesn't seem to know how to manage his clerks - or doesn't care. I will go to another store in the future. If I continue to get such crappy service from the stores I would consider changing services.

Second time at location. Walked in for appt, seems their system is "down" so we should go to another store. I got here and its been down for 30. Rep is telling everyone it could be 2 hours wait. Totally a good sign to use their services! Sign up now everyone!