This company deserves ZERO stars!!!. The absolute worst customer service. Almost impossible to talk to someone, just links and automated service. Service and billing is shoddy at best. Go with ANYONE else. T-Mobile, spectrum, etc. Stay away!!!

I was evacuated from my home on 1/7/2025 and have not been able to return. No one has been there, yet Frontier keeps charging my account even after speaking with an agent. I tried calling them, it is a communication co, and have gotten nothing but a runaround from their “smart” answering system which has put me on hold each time, and I find the wait too long, frankly too much to ask, and I think intentional. The bloody worst!

Their business team is rude and they always try and raise prices. Some of the guys there are really nice but the rest are rotten and sad. Stay away from this company as they have 0 accountability and their speeds are usually bad if its not fiber and its very unreliable. Spectrum are saints compared to these guys.

Unfortunately after 27 years with these folks; they have become a dinosaur with customer service, tech support and more. Time to research better options. Stay away and find something better. Their phone service and very slow internet are not worth the aggravation.

You will have great internet for a short period of time. Then it will go completely out, and they won’t send service for a week+. If you cancel your service after that, they will charge you a month of service after cancellation, plus a $50 restocking fee, plus a $75 early termination fee, even though your contract states there’s no commitment and no agreement for time. Avoid at all costs