I see some pretty bad reviews but I had them for 7 yrs without issue. My box went out once and an AT&T rep was right out to fix it. My bill would only go up a few dollars compared to the big boys who love the promotional game. Finally switched to go with Tmobile for $20 less a month. I have 4 teens too so we stream a lot. Only around 5pm would there be some lag but not too bad.

I was a DSL Extreme Customer since 2003. I asked DSL Extreme to cancel my service in April 2021 since I will be serving our country in an undisclosed area. I told them I will sign-up again as soon as I get back. There was one month left on my contract so I asked them not to charge me since my departure was beyond my control and I have been a loyal customer for 18 years. One month after canceling my service I received a bill from DSL Extreme which was twice the amount of one month of service. Rather than cancel my account without penalty they decided to put the squeeze on me. DSL is a disgrace to the men and women who serve this county. I will not sign-up with them again, and I recommend anyone searching for an internet provider stay away from DSL Extreme.

I have been using them since 2013 or 2014. Their prices blow AT&T away and the customer service is pretty good. Most issues can be solved with a single phone call, in some cases before you hang up the phone. Started out with dial up, upgraded to true stream broadband with no data caps for considerably less than either cable or AT&T. Service is fairly reliable - every once in a while service drops out - just reboot your router, let it cycle back up, and you're good to go. They will work with you on payment arrangements, also - I had difficulty paying once and was a month and a half behind paying my bill. There were zero interruptions in service and there were no threatening phone calls or hassles of any kind.

Stay away from this company. FRAUD and TRAP are the proper words for this company. They will keep you in contract for as long as they can and charge as much as they can. I am a senior and I was paying over $30 a month for the slowest service. It was so slow, most of the time I got frustrated and gave up on using my internet. When I called to cancel for not providing good service, they tried to upgrade to the next expensive level and wanted to renew my contract for one more year. I stayed and paid for the entire year and used another company's service at the same time. When I finally cancelled it after my contract was up, they charged me for additional month. They said it is their policy to charge 30 more days after cancellation. I even sent a letter to the CEO. THEY DO NOT CARE. STAY AWAY FROM THIS COMPANY. THIS COMPANY SHOULD NOT EXIST. I have a grate service with Spectrum now for $15 a month and it works beautifully. And, there are no contracts. I can cancel any time.

By far. the worst experience I have ever had with a company. Was on a month-to-month plan for the last 8 yrs. Upgraded beginning of Sept. on a 12-month contract. Instead of going up, our speed went down, ranging .4 - 1.3 mbps. Spent countless hrs. on the phone with tech support over the course of a month trying to get it resolved. Even had a tech out to the house, but they were unable to fix the speed. We asked to go back to the plan we were on prior to the failed upgrade and they outright refused. They insisted we commit to a 12-month contract at the lower speed, so we canceled our service online. Now they are charging us a $250 early termination fee even though they were unable to honor the contract we signed up for. In addition, they charged us a $10 upgrade fee, the rate for the higher speed the last month of service, and are expecting us to return the modem at our own expense. Sent a letter to the executives but no response and now they are threatening to send it to collections.