Painful experience working with Belltown and Dusty. I have two email threads of 20+ emails back and forth to resolve several issues with the way my policies were written as well as changes that needed to be made including a change of policy type and mailing address. I tried to get ahead of issues and had to go through Dusty because the insurance company requires I go through the rep for changes. There was 10 day period of no response when I advised that my mortgagee sent mail advising that I had no insurance. I was assured that I did and it would be taken care of, only to find out that my policy lapsed for non-payment after I had submitted payment through Dusty over the phone. Too much time had gone by without me noticing because I received no notification and I thought everything was in order due to my detailed communication with Dusty. Needless to say that wasn't the case and I had to have the policy re-written with another insurance company at an increased cost. Do yourself a favor and stay away from Belltown.

Sadly my experience with Belltown, which started out great, turned out not to be so in the end. After learning my HOI company was leaving California, I reached out to get quotes for a new policy. I'm sure they were busy, but I got zero response from the agent assigned to me (Dusty) until after 3 weeks and my 3rd attempt which included me saying that I was presuming they did not wish to retain me as a client. I finally got a response but even then everything was dragging on as the clock ticked. I'm now 2 weeks away from losing my coverage and still don't have a policy. I decided to switch to a new insurance agency.

I have had 2 policies through Belltown. The service provided by Fernando was not only professional but it was quick and all of my questions were answered immediately. I know I am in great hands and feel so incredibly looked after and taken care of. I have recommended Belltown Insurance to my friends and the ones who were smart enough to use them, are extremely happy too.

I cannot even begin to tell you how wonderful it has been to work with Belltown Insurance Group over the past several years. I started out with basic auto insurance and through life's progression of me becoming a homeowner, and eventually a landlord, the team at Belltown helped me navigate the complexities of insurance. Fernando Garibay-Mena always made sure I fully understood each policy, why it was important to me, and ensured I was getting the best rates. I obtained my auto, home, renters, and umbrella policy through Belltown and couldn't be more satisfied. I highly recommend this incredible team who will treat you like you're family and make sure you're always well taken care of.

Belltown was amazing to work with. I needed a lot of insurance in a short amount of time, while starting my own business. They came through shining! I didn’t need just regular coverage either, I needed a whole sleu of “running a carnival” type insurance and they got it done for me with ease. Answered every question I had. I will always use and recommend them for business and personal needs. They are 5 star service in every aspect! Thanks Belltown.