Run! Don't walk! Don't fall for the nice advertisements. I wish I would have read these reviews before I called Mike Diamond Plummers. First off, tried to make an appointment for Sunday morning for kitchen sink being stopped up. They said they could not come out till Monday morning between 8:00 and 12::00 and would call 30 minutes before they were coming. My husband took the morning off and by 11:30, still no call. I called the main number and was told that we were on the schedule for after 2:30! SOOO frustrating! Once they finally arrived they charged for 2 drains even though they only snaked one clean out valve. Less than a week later, while I was at work, our toilet and washing machine are flooding from the same area as the first clog so my husband called them back because of the 30 day guarantee. Now they want to charge thousands of dollars! $500 plus for a camera, $300+ to replace the water/ice maker valve for the fridge. (Evidently had to move the fridge to get to something and noticed a leak) Almost $500 to clear the drain, $169 to get a discount and a visual inspection in 8 months (AKA an opportunity to find issues to over charge for) and over $2000 for hydro jetting to clean the pipes! I arrived home while the plumber was still there and when I confronted the plumber about the pricing he started defending then backing down a bit. He said he could take the extra drain charge for the first visit off and made a call to get the 1 year maintenance plan comped allowing us to still get the discount. When he came back in and explained all the updated charges, he neglected to take off the $99 from the over charge on the first visit and I had to remind him. So our $99 drain clearing wound up over a thousand dollars! Needless to say, we will find someone else to clean (Hydro jet) the drains if that really needs to be done. I just don't trust them!

Their plumbers are polite, clean and efficient however they are EXPENSIVE. They use a fixed price quote policy and don't break down time and materials. I had to replace a hot water valve under the kitchen sink and it ended up costing $490. That included $99 just to get them to come out and estimate. The valve is available at hardware stores for $26.00. They were on the job for less than an hour.

They arrived on time and performed the snaking our guest toilet needed. Then he told us we needed several hundred dollars more worth of work done because the whole part in the basin was bad. We k we that couldn't be true because our usual plumber who was at another job, had recently replaced it. In the end our guy did it for $150, part included and, no, it was not the whole thing. We invited their plumber to stick around but he declined and took off as soon as my mom paid him. Never again.

I called Mike Diamond Services this morning after returning from several weeks of travel to find my toilet clogged. I received a prompt call, 5 minutes after my web inquiry (though I had requested contact preferred by email). Talking with the representative to schedule the service was OK. Lots of noise in the background making it difficult to hear at times. She informed me that I would be looking at a plumber arriving between 9am and 1pm same day. Though this was a large window, I had called around and most others didn’t have availability until late afternoon. I was quoted $99 for the service (others in the area were charging minimum $130). Side note: it would have been nice to receive some correspondence by email or text after the conversation so I know we’re all on the same page and if I needed anything I could just text in or reference the email (most customers like things in writing). Dominique was the plumber. He was nice and polite, donning his shoe booties for the rainy day (appreciate that!). He quickly assessed the issue and unclogged the toilet within 5 minutes of being onsite. He did, however, scratch the toilet bowl with the large device which is why I cannot give 5 stars. Comparatively, when looking online, this service was good and they got the job done. A couple details to ameliorate the experience would be worthwhile from this customer’s perspective.

They're good, just not perfect. I've used Mike Diamond Plumbers before and their work was excellent. This time no one showed up on the date of the appointment. I called back and they apologized and we rescheduled for two days later. This time they showed up, did a great job, and charged me a fair rate for good work. I give them 3 of 5 stars only because they didn't make the first appointment or even call to inform me. Otherwise, I would give today's service a 5 out of 5.